Refund & Cancellation Policy

At Ryspa ("Ryspa", "we", "us", or "our"), we strive to ensure your complete satisfaction with our Services. This Refund Policy outlines the terms and conditions for refunds, cancellations, and billing adjustments for our software-as-a-service platform.

This policy applies to all Ryspa products and services, including Ideonite, Ryspa Gr0, Ryspa Studio, and any future products. By purchasing or subscribing to our Services, you agree to this Refund Policy.

1. Subscription Plans and Billing

1.1 Subscription Types: Ryspa offers various subscription plans, including:

• Free Trial (if applicable)
• Monthly Subscriptions
• Annual Subscriptions
• Enterprise/Custom Plans

1.2 Billing Cycle: Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Billing occurs on the same day each billing period.

1.3 Auto-Renewal: Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew at the then-current subscription rate.

1.4 Payment Methods: We accept major credit cards, debit cards, and other payment methods as displayed during checkout. All payments are processed securely through our third-party payment processors.

2. Free Trial Period

2.1 Trial Availability: We may offer free trial periods for new users to evaluate our Services. Trial duration and terms will be clearly communicated at sign-up.

2.2 Trial Cancellation: You may cancel your trial at any time before the trial period ends without being charged. If you do not cancel before the trial expires, you will be automatically charged for the subscription plan you selected.

2.3 Trial Limitations: Free trials may have limited features, usage caps, or other restrictions compared to paid subscriptions. One free trial per user or organization is allowed.

3. 30-Day Money-Back Guarantee

3.1 Eligibility: We offer a 30-day money-back guarantee for first-time subscribers to our paid plans. This guarantee applies only to your initial subscription purchase and does not apply to renewals.

3.2 How to Request: To request a refund under our 30-day money-back guarantee, you must:

• Contact our support team at support@ryspa.com within 30 days of your initial purchase
• Provide your account email and order information
• Briefly explain the reason for your refund request (optional but helpful)

3.3 Processing: Approved refunds will be processed within 7-10 business days to your original payment method. Upon approval of your refund, your access to paid features will be immediately terminated.

3.4 Exclusions: The 30-day money-back guarantee does not apply to:

• Subscription renewals
• Enterprise or custom plans (subject to contract terms)
• Add-ons or one-time purchases
• Accounts terminated for Terms of Service violations

4. Subscription Cancellation

4.1 How to Cancel: You may cancel your subscription at any time through:

• Your account settings page (Settings → Billing → Cancel Subscription)
• Contacting our support team at support@ryspa.com

4.2 Effective Date: Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period you have already paid for.

4.3 No Prorated Refunds: Except as provided in Section 3, cancellation does not entitle you to a prorated refund of any fees already paid. You will not be charged for subsequent billing periods after cancellation.

4.4 Reactivation: You may reactivate a cancelled subscription at any time before it expires. After expiration, you may need to sign up for a new subscription.

5. Downgrade Policy

5.1 Plan Downgrade: You may downgrade your subscription plan at any time. The downgrade will take effect at the end of your current billing period.

5.2 No Refunds for Downgrades: Downgrading does not entitle you to a refund for the difference between your current plan and the lower-tier plan. You will be charged at the lower rate beginning with your next billing cycle.

5.3 Feature Limitations: Upon downgrade, features exclusive to higher-tier plans will be disabled. Data associated with premium features may become inaccessible but will be preserved for 90 days in case you upgrade again.

6. Upgrade Policy

6.1 Immediate Upgrade: When you upgrade to a higher-tier plan, the upgrade takes effect immediately, and you gain immediate access to premium features.

6.2 Prorated Billing: You will be charged a prorated amount for the remainder of your current billing period at the new plan rate. Your next full billing cycle will be charged at the new plan's standard rate.

7. Billing Errors and Disputes

7.1 Reporting Errors: If you believe there has been a billing error, please contact us immediately at support@ryspa.com with details of the discrepancy.

7.2 Investigation: We will investigate all reported billing errors promptly. If we determine an error occurred, we will correct it within 10 business days and issue a refund or credit as appropriate.

7.3 Chargebacks: If you initiate a chargeback with your payment provider instead of contacting us first, we reserve the right to immediately suspend or terminate your account and access to the Services. We encourage you to contact us directly to resolve any billing disputes.

8. Failed Payments

8.1 Payment Failures: If a subscription payment fails due to expired cards, insufficient funds, or other reasons, we will:

• Notify you via email
• Attempt to process payment again within 3-5 business days
• Provide a grace period of up to 7 days to update your payment information

8.2 Account Suspension: If payment is not received within the grace period, your account may be suspended, and you will lose access to paid features. Your account and data will be retained for 30 days, after which they may be permanently deleted.

8.3 Reactivation Fee: No additional fees are charged to reactivate a suspended account due to payment failure if payment is made within the grace period.

9. Enterprise and Custom Plans

9.1 Contract Terms: Refund and cancellation policies for Enterprise and custom plans are governed by individual contract agreements.

9.2 Negotiated Terms: Enterprise customers may negotiate specific cancellation terms, refund policies, and Service Level Agreements (SLAs) as part of their contract.

9.3 Early Termination: Enterprise contracts typically require a minimum commitment period. Early termination may result in early termination fees as specified in your contract.

10. Service Level Agreement (SLA) Credits

10.1 Uptime Guarantee: For paid plans, we strive to maintain 99.9% uptime. If we fail to meet this target, eligible customers may receive service credits.

10.2 Credit Calculation: Service credits are calculated based on the percentage of downtime experienced during a billing period:

• 99.0% - 99.9% uptime: 10% service credit
• 95.0% - 98.9% uptime: 25% service credit
• Below 95% uptime: 50% service credit

10.3 Claiming Credits: To claim SLA credits, you must submit a request to support@ryspa.com within 30 days of the incident with evidence of the outage. Credits are applied to your next billing cycle and cannot be exchanged for cash.

10.4 Exclusions: SLA credits do not apply to downtime caused by:

• Scheduled maintenance (with advance notice)
• User error or misuse
• Factors outside our reasonable control (force majeure)
• Third-party services or internet connectivity issues

11. Non-Refundable Items

The following items are non-refundable:

• Add-on purchases (additional storage, AI credits, etc.)
• One-time setup or onboarding fees
• Training or consulting services
• Fees for accounts terminated due to Terms of Service violations
• Third-party integrations or services purchased through our platform

12. Taxes and Government Fees

12.1 Tax Responsibility: You are responsible for all applicable taxes, duties, and government-imposed fees related to your subscription. Subscription fees are quoted exclusive of taxes unless otherwise stated.

12.2 Tax Refunds: Refunds will not include any taxes, duties, or fees paid, which remain your responsibility. If you are entitled to a refund, only the base subscription amount will be refunded.

13. Price Changes

13.1 Notice of Changes: We reserve the right to change our subscription prices at any time. Price changes will be communicated at least 30 days in advance via email and through our Services.

13.2 Existing Subscriptions: Price changes do not apply to your current billing period but will take effect on your next renewal date.

13.3 Right to Cancel: If you do not agree with a price increase, you may cancel your subscription before the new price takes effect without penalty.

14. Data Retention After Cancellation

14.1 Grace Period: After cancellation or non-payment, we will retain your account data for 30 days, allowing you to reactivate your account or export your data.

14.2 Data Export: You may export your data at any time before or during the grace period through your account settings.

14.3 Permanent Deletion: After the 30-day grace period, your data may be permanently deleted from our active systems. Some data may be retained in backups for an additional period as required by law or for legitimate business purposes.

15. Refund Processing Time

15.1 Processing Period: Approved refunds are processed within 7-10 business days from the date of approval.

15.2 Payment Method: Refunds are issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3-5 business days.

15.3 Notification: You will receive an email notification when your refund has been processed.

16. Exceptional Circumstances

16.1 Discretionary Refunds: In exceptional circumstances, we may offer refunds or credits outside of this policy at our sole discretion. Such refunds do not set a precedent or create an obligation for future refunds.

16.2 Service Disruptions: In the event of major service disruptions not covered by our SLA, we may proactively offer credits or refunds to affected customers.

17. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through our Services at least 30 days before taking effect. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

18. Contact Information

If you have questions about this Refund Policy or need assistance with billing, refunds, or cancellations, please contact us:

Our support team is committed to resolving any billing concerns promptly and fairly. We typically respond to refund requests within 1-2 business days.